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The role is to provide a first class IT User Support service to clients and any related third parties,
assisting them with software problems via phone, email and Intranet.
Core Duties:
Provide first line technical support answering support queries via phone, email and web;
Apply technical knowledge and experience to understand, document, and begin customer resolution process;
Efficiently and accurately log all issues and requests on the call logging system;
Maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information.
Requirements
Good French and English language skills;
IT related experience or big interest in IT and eagerness to learn;
Ability to manage and prioritize multiple tasks;
Strong communication skills.
This is a fantastic opportunity to join a forward thinking company where training and career progression are key.
Benefits
Opportunity to work in a multinational company with strong traditions and values;
Competitive salary and benefit policy.
Primary training;
Career development within global structure;
Friendly and dynamic work environment.
•
Donata Garliauskaite
Recruitment Specialist at Strategic Staffing Solutions
dgarliauskaite strategicstaff com
+370 645 80770
assisting them with software problems via phone, email and Intranet.
Core Duties:
Provide first line technical support answering support queries via phone, email and web;
Apply technical knowledge and experience to understand, document, and begin customer resolution process;
Efficiently and accurately log all issues and requests on the call logging system;
Maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information.
Requirements
Good French and English language skills;
IT related experience or big interest in IT and eagerness to learn;
Ability to manage and prioritize multiple tasks;
Strong communication skills.
This is a fantastic opportunity to join a forward thinking company where training and career progression are key.
Benefits
Opportunity to work in a multinational company with strong traditions and values;
Competitive salary and benefit policy.
Primary training;
Career development within global structure;
Friendly and dynamic work environment.
•
Donata Garliauskaite
Recruitment Specialist at Strategic Staffing Solutions
dgarliauskaite strategicstaff com
+370 645 80770
Dernière édition par Xavier le Jeu 23 Aoû - 16:26, édité 1 fois
